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Shipping Policy

At ArtWink, we aim to make the shipping process smooth and reliable for both buyers and sellers. Since we operate as a multi-vendor marketplace, each seller is responsible for shipping their own items, but our platform facilitates the process by providing tracked shipping labels to ensure security and peace of mind.

1. Seller Shipping Responsibilities

Each seller on ArtWink is responsible for packaging and shipping their artwork to the buyer. As a seller, it’s important to ensure that all items are packaged securely and meet the buyer's expectations.

  • Shipping Labels: When an item is sold, ArtWink generates a prepaid, tracked shipping label based on the size, weight, value, and fragility of the artwork. Sellers are required to use this label to ensure that the shipment is traceable.

  • Shipping Time Frame: Sellers must ship the artwork within 3-5 business days of the order being placed, unless otherwise agreed upon with the buyer. Failing to ship within this time frame may result in penalties or a canceled order.

  • Shipping Costs: Buyers will pay the shipping costs calculated at checkout. ArtWink calculates the shipping costs based on the buyer’s location, the seller’s location, and the specifics of the artwork.

2. Buyer Shipping Information

When purchasing an item on ArtWink, buyers can expect the following shipping process:

  • Shipping Methods: All orders are shipped using tracked methods to ensure safety and transparency. Buyers will receive a tracking number as soon as the item is shipped.

  • Delivery Time: Delivery times vary based on the seller’s location and the buyer’s address. The estimated delivery date will be provided at checkout and is generally between 5-10 business days after shipping.

  • Tracking Your Order: Buyers will be able to track the progress of their shipment via the tracking number provided in their order confirmation. If you do not receive tracking information, please contact our Help Center for assistance.

3. Lost, Damaged, or Delayed Shipments

  • Lost Shipments: In the event that a shipment is lost during transit, please reach out to our Help Center. We will work with the seller and the shipping carrier to investigate and resolve the issue. Buyers will be entitled to a full refund if the shipment is confirmed lost.

  • Damaged Shipments: If your artwork arrives damaged, buyers must notify the seller and ArtWink within 48 hours of receiving the item. We encourage buyers to provide photos of the damaged item and packaging. In most cases, the buyer will be eligible for a refund, and the seller may be required to cover the return shipping costs.

  • Shipping Delays: If your item is delayed beyond the estimated delivery window, we recommend checking the tracking information first. If no updates are available, please contact the seller or our Help Center to resolve the issue.

4. International Shipping

While most sellers on ArtWink ship within the United States, some may offer international shipping. Please note the following for international orders:

  • Customs and Duties: Buyers are responsible for any customs duties, taxes, or fees that may apply to international orders. These fees are not included in the item price or shipping costs and are the buyer’s responsibility.

  • Extended Delivery Times: International shipments may take longer due to customs processing and other international shipping factors. The estimated delivery date will be provided at checkout but may vary.

5. Fraudulent Shipments and Art Authentication

At ArtWink, we take fraud prevention seriously. As part of our commitment to security, all artwork listed on the platform is subject to approval by our authentication team. If a fraudulent piece is discovered after shipping:

  • Full Refund: Buyers will receive a full refund for any fraudulent artwork.

  • Return Shipping Label: A prepaid shipping label will be provided to the buyer to return the fraudulent item to the seller, and the refund will be processed once the item is returned.

  • Seller Penalties: Sellers found guilty of shipping fraudulent artwork will be subject to a $25 fee and possible suspension from the platform.

6. Shipping Restrictions

Some sellers may have restrictions on where they can ship their artwork. Please check the individual listing to ensure that the seller can ship to your location. In cases where shipping restrictions apply, you will be notified at checkout.

7. Packaging Guidelines for Sellers

To ensure that artwork arrives safely, sellers must follow these guidelines when packaging their items:

  • Proper Materials: Use sturdy, protective packaging materials such as bubble wrap, foam, and reinforced boxes to protect the artwork during transit.

  • Labeling: Clearly label the package with any necessary handling instructions, such as "Fragile" or "Do Not Bend," to ensure that the shipping carrier handles it with care.

  • Insurance: For high-value items, sellers are encouraged to add additional shipping insurance, which can be included in the shipping cost. This will protect against loss or damage during transit.

8. Contacting ArtWink for Shipping Issues

For any issues related to shipping, including lost items, tracking problems, or questions about international shipments, please contact our Help Center at support@artwink.app. Our team is here to assist both buyers and sellers with any shipping-related concerns.

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